FAQ & Help Center

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FAQ & Help Center

The Crafty Market & Subscriptions

The Crafty Market & Subscriptions

Everything you need to know about the Crafty Market, our shipping, subscriptions, packaging and more.

Subscription

How do I change my delivery date?

How do I update my billing information?

How do I change my shipping address?

What is a ramen subscription?

How does your subscription work?

When does my next subscription arrive?

Will you have new selections?

Can I skip a delivery?

Can I change my ramen selections?

Can I add to my subscription order?

Can I cancel my subscription?

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DIY Ramen Kits

What DIY Ramen Kits do you have?

Do you have vegan DIY options?

How do I defrost my kits after freezing them?

Can I substitute my noodles for gluten-free noodles?

Can I add a marinated egg to my subscription order?

How do I make my DIY Ramen Kit?

Is your DIY ramen spicy?

What are your serving sizes for DIY Kits?

Can I substitute toppings in my ramen kit?

How long does it take to make a DIY Kit?

How long are your products good for?

Can I order the bowl I usually get at your restaurants for my subscription?

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Shipping Questions

Where do you ship?

Do I need to be home to receive my order?

What days can I get delivery?

What time can I expect my delivery to arrive?

How are my food orders packaged and shipped?

Why did my "frozen broth" arrive thawed?

What are your shipping policies?

What carriers do you use for shipping?

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General

Can I return my packaging for reuse?

I can't log in to my account!

Can I pick up my market order from one of your restaurants?

What is your return policy?

Ramen Gifting

How does sending a ramen gift work?

Nutritional Info

What is the nutritional information of your Pantry Broths?

What is the nutritional information on your ramen kits?

What is the nutritional information on your Gyoza kits?