FAQ & Help Center

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FAQ & Help Center

The Crafty Market & Subscriptions

The Crafty Market & Subscriptions

Everything you need to know about the Crafty Market, our shipping, subscriptions, packaging and more.

Subscription

Change subscription box selections

Add/delete one-time items from next subscription box.

Change delivery date

Add discount to active subscription

Update shipping address

Update billing information

Skip future deliveries

Cancel Subscription

Reactivate Subscription

What is a ramen subscription?

How does your subscription work?

When does my next subscription arrive?

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DIY Ramen Kits

What DIY Ramen Kits do you have?

Do you have vegan DIY options?

How do I defrost my kits?

Can I substitute my noodles for gluten-free noodles?

Can I add a marinated egg to my subscription order?

How do I make my DIY Ramen Kit?

Is your DIY ramen spicy?

What are your serving sizes for DIY Kits?

Can I substitute toppings in my ramen kit?

How long does it take to make a DIY Kit?

How long are your products good for?

Can I order the bowl I usually get at your restaurants for my subscription?

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Shipping Questions

Where do you ship?

Do I need to be home to receive my order?

What days can I get delivery?

What time can I expect my delivery to arrive?

How are my food orders packaged and shipped?

Why did my "frozen broth" arrive thawed?

What are your shipping policies?

What carriers do you use for shipping?

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General

Can I return my packaging for reuse?

I can't log in to my account!

Can I pick up my market order from one of your restaurants?

What is your return policy?

Ramen Gifting

How does sending a ramen gift work?

Nutritional Info

What is the nutritional information on your online products?

What allergens do your products contain?