FAQ & Help Center

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FAQ & Help Center

The Crafty Market & Subscriptions

The Crafty Market & Subscriptions

Everything you need to know about the Crafty Market, our shipping, subscriptions, packaging and more.

Subscription

How do I update my billing information?

How do I change my shipping address?

What is a ramen subscription?

How does your subscription work?

When does my next subscription arrive?

Will you have new selections?

Can I skip a delivery?

Can I change my ramen selections?

Can I add to my subscription order?

Can I cancel my subscription?

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DIY Ramen Kits

What DIY Ramen Kits do you have?

Do you have vegan DIY options?

How do I defrost my kits after freezing them?

Can I substitute my noodles for gluten-free noodles?

Can I add a marinated egg to my subscription order?

How do I make my DIY Ramen Kit?

Is your DIY ramen spicy?

What are your serving sizes for DIY Kits?

Can I substitute toppings in my ramen kit?

How long does it take to make a DIY Kit?

How long are your products good for?

Can I order the bowl I usually get at your restaurant for my subscription?

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Shipping Questions

Where do you ship?

Do I need to be home to receive my order?

What days can I get delivery?

What time can I expect my delivery to arrive?

How are my food orders packaged and shipped?

Why did my "frozen broth" arrive thawed?

What are your shipping policies?

What carriers do you use for shipping?

How are the ice packs biodegradable?

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General

Can I return my packaging for reuse?

I can't log in to my account!

Can I pick up my market order from one of your restaurants?

What is the Crafty Market's contact information?

What is your return policy?

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Ramen Gifting

How does sending a ramen gift work?