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FAQ & Help Center

The Crafty Market & Subscriptions

The Crafty Market & Subscriptions

Everything you need to know about the Crafty Market, our shipping, subscriptions, packaging and more.

Subscription

Change subscription box selections

Add/delete one-time items from next subscription box.

Change delivery date

Add discount to active subscription

Update shipping address

Update billing information

Skip future deliveries

Cancel Subscription

Reactivate Subscription

What is a ramen subscription?

How does your subscription work?

When does my next subscription arrive?

Changing to a Dynamically Priced Bundle

Can I order the bowl I usually get at your restaurants for my subscription?

Can I add a marinated egg to my subscription order?

How long are your products good for?

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Meal Kits

What options for Meal Kits do you have?

Do you have vegan Meal Kit options?

Do I need to defrost my Ramen Meal Kit before cooking?

Can I substitute my noodles for gluten-free noodles?

What are your serving sizes for the Meal Kits?

What is a Meal Kit?

Can I substitute toppings in my Ramen Meal Kit?

How long does it take to make a Ramen Meal Kit?

What are the cooking instructions for the Meal Kit?

What are the ingredients & nutritional information for the Meal Kits?

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Shipping Questions

Where do you ship?

Do I need to be home to receive my order?

What days can I get delivery?

How are my food orders packaged and shipped?

Why did my "frozen ramen" arrive thawed?

What are your shipping policies?

Disposal Of Gel Ice Packs

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General

Can I return my packaging for reuse?

I can't log in to my account!

Can I pick up my market order from one of your restaurants?

What is your return policy?

Heat and Eat

What is the nutritional information for the 'Heat & Eat' ramen?

How long are your 'Heat & Eat' ramen good for?

What are the cooking instructions for the 'Heat & Eat' Ramen?

Do you have gluten free 'Heat & Eat' Ramen?

Do I need to defrost my 'Heat & Eat' before cooking?

Do you have vegan 'Heat & Eat' ramen?

What 'Heat & Eat' options do you have?

What are your serving sizes for the 'Heat & Eat' Ramen?

Are your "Heat and Eat" Ramen spicy?

The Vacuum seal on my Heat & Eat is broken

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Ramen Gifting

How does sending a ramen gift work?

Nutritional & Allergen Info

What allergens do your products contain?

What is the ingredient & nutritional information for your at home products?

What allergens do your at-home products contain?