FAQ & Help Center

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FAQ & Help Center

The Crafty Market & Subscriptions

The Crafty Market & Subscriptions

Everything you need to know about the Crafty Market, our shipping, subscriptions, packaging and more.

Subscription

Change subscription box selections

Add/delete one-time items from next subscription box.

Change delivery date

Add discount to active subscription

Update shipping address

Update billing information

Skip future deliveries

Cancel Subscription

Reactivate Subscription

What is a ramen subscription?

How does your subscription work?

When does my next subscription arrive?

Changing to a Dynamically Priced Bundle

Can I order the bowl I usually get at your restaurants for my subscription?

Can I add a marinated egg to my subscription order?

How long are your products good for?

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Meal Kits

What options for Meal Kits do you have?

Do you have vegan Meal Kit options?

Do I need to defrost my Ramen Meal Kit before cooking?

Can I substitute my noodles for gluten-free noodles?

What are your serving sizes for the Meal Kits?

What is a Meal Kit?

Can I substitute toppings in my Ramen Meal Kit?

How long does it take to make a Ramen Meal Kit?

What are the cooking instructions for the Meal Kit?

What are the ingredients & nutritional information for the Meal Kits?

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Shipping Questions

Where do you ship?

Do I need to be home to receive my order?

What days can I get delivery?

How are my food orders packaged and shipped?

Why did my "frozen ramen" arrive thawed?

What are your shipping policies?

Disposal Of Gel Ice Packs

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General

Can I return my packaging for reuse?

I can't log in to my account!

Can I pick up my market order from one of your restaurants?

What is your return policy?

Frozen Ramen

How long are your frozen ramen good for?

What is the nutritional information for the Frozen Ramen?

What are the cooking instructions for the Frozen Ramen?

Do you have gluten free Frozen Ramen?

Do I need to defrost my Frozen Ramen before cooking?

Do you have vegan frozen ramen?

What Frozen Ramen options do you have?

What are your serving sizes for the Froze Ramen?

Are your Frozen Ramen spicy?

The Vacuum seal on my Frozen Ramen is broken

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Ramen Gifting

How does sending a ramen gift work?

Nutritional & Allergen Info

What allergens do your products contain?

What is the ingredient & nutritional information for your at home products?

What allergens do your at-home products contain?