Why did my "frozen ramen" arrive thawed?

Our frozen products aren't guaranteed to arrive completely frozen. Some thawing may occur, however if the product is still solid to the touch there should be no concern for food safety.

You can rest assured they were frozen at the time of packing, and the shelf life on the label is still guaranteed. Our products are delivered in temperature-controlled boxes that will keep food-safe into the evening of your delivery.

You may also safely refreeze the product from semi-thawed.